Accessibility Statement

Last Updated: June 13, 2026

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Company: Milkyway X, Inc.
Website: milkywaydelivery.com
Contact: support@milkywaydelivery.com

Milkyway X, Inc. ("Milkyway," "we," "us," or "our") is committed to making the Milkyway Delivery website and related online services accessible and usable for all users, including people with disabilities.

We are working to improve the accessibility of milkywaydelivery.com and aim to use the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as a reference standard for our accessibility efforts. Accessibility is an ongoing process, and we continue to review, test, and improve our website as our services, content, and technology evolve.

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Our Accessibility Efforts

We are taking reasonable steps to improve website accessibility, including efforts to support:

  • readable text and sufficient color contrast;
  • keyboard navigation where reasonably applicable;
  • clear headings and page structure;
  • descriptive links and buttons;
  • alternative text for meaningful images where applicable;
  • compatibility with common browsers and assistive technologies;
  • accessible forms and error messages where reasonably applicable; and
  • ongoing review of accessibility issues reported by users.

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Third-Party Content and Tools

Some parts of our website or related services may rely on third-party platforms, plug-ins, embedded tools, courier network systems, Shopify, payment tools, analytics tools, scheduling tools, or other third-party services that Milkyway does not fully control.

While we make reasonable efforts to work with accessible tools and improve the user experience, we cannot guarantee the accessibility of third-party content, third-party websites, third-party applications, or systems outside our control.

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Need Help Accessing Information?

If you experience difficulty accessing any part of milkywaydelivery.com, using the Milkyway Delivery Shopify app, requesting support, or accessing information about our services, please contact us.

Email: support@milkywaydelivery.com

When contacting us, please include:

  • the page, feature, or content you were trying to access;
  • the issue you experienced;
  • the assistive technology, browser, or device you were using, if applicable; and
  • the best way for us to contact you.

We will make reasonable efforts to respond and provide the information, service, or assistance you need through an accessible communication method or alternative format where reasonably possible.

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Feedback

We welcome feedback on the accessibility of our website and services. If you notice an accessibility barrier, please contact us at support@milkywaydelivery.com so we can review the issue and consider appropriate improvements.

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Ongoing Improvements

Milkyway is continuing to improve the accessibility and usability of its website and related online services. As we update our website, app, content, and technology, we may also update this Accessibility Statement.

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