Milkyway Shopify App Guide
Let's get rolling with Milkyway - Delivery + Returns! Schedule your free onboarding call today to ensure a seamless setup and unlock the full potential of the Milkyway Shopify app for your business: Calendar Link
Got questions before installing the app? No worries! Reach out through our Contact Us page and we'll get back to you within 24 hours.
Install the Milkyway Milkyway - Delivery + Returns app from the Shopify App Store:
https://apps.shopify.com/milkyway-delivery
1. Enable Local Delivery in Shopify Settings. Go to Settings on the Shopify dashboard. Click on Shipping and Delivery. Then select the location (store, warehouse, pop-up location, etc.) to enable the Local Delivery option:
2. Based on your business practices you can choose the Delivery Area, Delivery Zone, Delivery Rate, and more. In this example you can see one of the options to enable Local Delivery:
You can learn more about setting up Local Delivery on Shopify here: Shopify - Setting up local delivery for online orders
1. All "Local delivery" orders are automatically synced and listed on Milkyway "Orders" page:
2. Select any orders and prepare the package. If required, add pick-up and delivery instructions for driver before requesting a delivery service:
3. Click on green "Request Delivery" button to request "Delivery Now" or "Scheduled Delivery" service. On the pop-up window select pick-up location and delivery time.
4. When you click on "Request Delivery" or "Schedule Delivery" button the request is queued on the Milkyway and a Driver will show up at the pick-up location ASAP or at the scheduled time. After that, you can click on the blue "Track My Order" button to open Milkyway Tracking Page and stay up to date about the status of your request.
Text message with a tracking link is automatically sent to the person at the pick-up location and to your customer when you request a delivery or return service.
Milkyway Shopify app streamlines and expedites the return process for your local customers. Now you can effortlessly manage return requests whenever your customers wish to return online orders and receive the returns in hours instead of days. No need for boxes, labels or trips to postal offices. One of the Drivers picks up the "package" from your customer's doorstep and brings it to you the same-day.
Please feel free to schedule a free onboarding call at your convenience. Click here to book: Calendar
Have inquiries before getting started? Don't hesitate to contact us via Contact Us page, and we'll promptly provide the information you need to kickstart your e-commerce journey.
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